Did you know that 96 per cent of residents in Guelph are happy with their quality of life?

Diverse group of people chatting in an office.

The City’s 2022 satisfaction survey results show that our residents continue to be happy with life in Guelph and with City services.

Last spring, we surveyed Guelph residents to learn about their experiences with City programs and services, customer service, communication, and their perception of Guelph’s quality of life.

Satisfaction research helps us to understand if we’re meeting our mission to deliver responsible and responsive public service to Guelph’s growing and diverse community. The findings also help to identify opportunities where we can continue to make investments to ensure the city is future-ready and a great place for everyone.

  • 95 per cent agree that they are proud to say they are from Guelph
  • 94 per cent agree that Guelph is a welcoming community
  • 90 per cent also agree that Guelph is an environmentally responsible city

The survey results also show that millennials (71 per cent) are slightly more optimistic about Guelph’s future and their role in it when compared to boomers (61 per cent) and Gen Xers (56 per cent).

The area that saw the greatest improvement is the proportion of residents (78 per cent) who perceive Guelph as a great place to own a business with those agreeing or strongly agreeing up 22 points from 2019 (56 per cent).  

Seventy-eight per cent of residents remain satisfied with the value they receive for their tax dollars, including user rates and fees, and express a preference for increasing user fees (35 per cent) or taxes (32 per cent) to support City services instead of decreasing service levels.

When asked about their most recent interaction with the City, 76 per cent of residents say they are satisfied with the information or service provided, and 80 per cent believe that the City provides information openly and transparently.  

As a City, we’re helping to shape tomorrow so that Guelph’s residents will continue to be proud to live here. The survey results, along with Guelph’s Community Plan and the City’s strategic plan, guide our journey to run a modern government that is effective, fiscally responsible, and trusted by the community.


Additional 2022 highlights

An image of the letter “AAA” written on three block squares placed over a pile of coins.

City scores AAA credit rating

In 2022, the City achieved the highest possible independent AAA credit rating from S&P Global Ratings. This rating reflects the City’s commitment to long-term financial sustainability and the resilience of Guelph’s local economy.

City scores AAA credit rating
Continuous improvement concept

We are committed to improving

Great things can happen when an organization has a strong culture of service excellence and a commitment to accountability. The City has adopted a continuous improvement mindset to bring teams across our organization to collaborate and problem-solve, working together to help make Guelph future-ready.

We are committed to improving
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Creating and fostering an inclusive workplace

Through the strategic plan, the City introduced the value of inclusion, highlighting the importance of working together to embrace our differences to be stronger as an organization.

Creating and fostering an inclusive workplace
Cover of City of Guelph Strategic communications and community engagement five-year plan (2022-2026)

One City. One Voice. Shared Purpose.

Having spent time engaging and listening to community members about ways to make City information easier to access, the City of Guelph released its ambitious One City. One Voice. Shared Purpose. plan in 2022.

One City. One Voice. Shared Purpose.
Aerial photo of Guelph with Basilica of our Lady steeples in foreground

We are ranked amongst Waterloo area’s top employers

In 2022, the City was named one of the Waterloo area’s top employers by Canada’s Top 100 Employers editors. This honour reflects the people who dedicate their lives each day to serving our Guelph community.

We are ranked amongst Waterloo area’s top employers