Did you know that 96 per cent of residents in Guelph are happy with their quality of life?

The City’s 2022 satisfaction survey results show that our residents continue to be happy with life in Guelph and with City services.

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Last spring, we surveyed Guelph residents to learn about their experiences with City programs and services, customer service, communication, and their perception of Guelph’s quality of life.

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Satisfaction research helps us to understand if we’re meeting our mission to deliver responsible and responsive public service to Guelph’s growing and diverse community. The findings also help to identify opportunities where we can continue to make investments to ensure the city is future-ready and a great place for everyone.

95 per cent agree that they are proud to say they are from Guelph
94 per cent agree that Guelph is a welcoming community
90 per cent also agree that Guelph is an environmentally responsible city

The survey results also show that millennials (71 per cent) are slightly more optimistic about Guelph’s future and their role in it when compared to boomers (61 per cent) and Gen Xers (56 per cent).

The area that saw the greatest improvement is the proportion of residents (78 per cent) who perceive Guelph as a great place to own a business with those agreeing or strongly agreeing up 22 points from 2019 (56 per cent).

Seventy-eight per cent of residents remain satisfied with the value they receive for their tax dollars, including user rates and fees, and express a preference for increasing user fees (35 per cent) or taxes (32 per cent) to support City services instead of decreasing service levels.

When asked about their most recent interaction with the City, 76 per cent of residents say they are satisfied with the information or service provided, and 80 per cent believe that the City provides information openly and transparently.

As a City, we’re helping to shape tomorrow so that Guelph’s residents will continue to be proud to live here. The survey results, along with Guelph’s Community Plan and the City’s strategic plan, guide our journey to run a modern government that is effective, fiscally responsible, and trusted by the community.